Welcome to Strategic Link Consulting
Strategic Link Consulting was formed in 2005 and founded by a group of internationally experienced business executives from the technology and financial services industry. Much like a “family office” in private wealth management, Strategic Link Consulting provides its clients “outsourced business solutions” which leverage economies of scale and scope so as to deliver streamlined, efficient business processes. Our firm has extensive knowledge and experience in Operations Management, Process Improvement and Outsourcing. Our clients are primarily financial services companies that desire to establish a high performing online presence, through the implementation of cutting edge technologies and new channels of distribution. Learn more about us »
Business Process Outsource
As a provider of BPO services to the financial services industry, SLC is able to offer robust solutions to your front office and back office challenges. SLC has resources on-shore, near-shore and off-shore which allow it to leverage economies of scale and scope, so as to fuel high performance operational constructs. Our team of professionals are experienced in the fields of Human Resources, Information Technology (ITES), Law (LPO), Accounting and Finance, and Treasury Management. Our clients gain comfort in knowing that they are reducing cost and improving the quality of service by outsourcing mission critical functions to SLC. Outsourcing is not always the right decision, but then it is, SLC is always the right decision. If your company desires to improve mission critical functions through outsourcing, the SLC team can help you meet your goals.
In the online financial services arena, the name of the game is efficiency, technology and experience. In a world where “big data” is the buzz word, SLC takes data seriously, and focuses on performance, metrics, and results. SLC crafts customized online operating strategies and deploys those strategies in a strategic fashion based on client needs. Through the use of our multiple contact centers, and a centralized consulting team, SLC can provide its clients a variety of services and can provide those services in an efficient and cost effective manner. Our contact centers provide Information Technology Enabled Services, Knowledge Process Outsourcing, Loan Portfolio Servicing, High-touch Client Services, Telephony Outsourcing and Operational Reporting. Our professionals are deeply experienced in online financial services and contact center management.
SLC strives to provide the highest quality of receivables practices, management, staffing and overall client customer service support. Our management team averages 15 years of experience in the industry, and we leverage that experience to our clients advantage. We are proud of our strong backgrounds in quality assurance, training, banking and compliance. SLC uses a state of the art learning management system to provide FDCPA knowledge and certifications. As a quality assurance and compliance assurance to our clients, we re-certify these standards annually, in addition to our other in-house training programs. Our clients benefit from a significant increase in their return on receivables alleviating costly recovery procedures. Most importantly, our clients are provided a customized recovery approach that delivers superior results.